Migrating Member Collections to the new eMusic Platform

If there’s one thing we’ve learned in our transition to the all-new eMusic platform, it’s that migrating from one platform to another is never a completely straightforward process.

Our journey started with a signed partnership with 7digital, a leading content platform that enables seamless music ingestion, immediate access to new releases, and an expanded music catalog. Issues with the legacy platform have been a long-term source of frustration for many Members – resulting in a constant stream of delayed releases, missing content and track issues. So, while migration to our new content platform has been a very complex, disruptive project, it’s well worth the effort.

As part of the partnership with 7digital, eMusic will source licensed content from 7digital’s global catalogue – placing matched copies of new as well as past purchases into our Members’ My Music personal cloud library (provided the tracks are in our licensed catalogue – including a majority of independent music, but not, for example, Katy Perry). This is GREAT news for eMusic Members as it means instant, anywhere access to all their eMusic purchases, and the ability to download current and past purchases multiple times from My Music.

Our biggest challenge thus far is the process of matching tracks and albums from our old catalog to our new catalog. We’ve successfully migrated our most critical label partners (adding a few along the way), but have encountered many album and track matching anomalies, such as duplicate IDs from different labels, incongruities in meta data, etc. Net-net, at first cut, we have only been able to match about 60% of our tracks. Less than we hoped for, but not bad for a starting point.  From there we began to employ a slightly fuzzier logic, looking for a secondary match on artist name along with album and track titles, from which we gained another 10%, but with lower confidence.  And this still left us with about a 30% gap in our task.

After exploring all options and the risk to the Member experience, we decided to migrate only Member purchases for which we had 100% confidence – leaving that which we can’t match with confidence on the legacy platform until it can be definitively matched or migrated.  So, at launch, Members might notice a few gaps in their My Music library, but this should have minimal impact as Members can always upload their existing copies.  In the meantime, we will continue to investigate ways to boost our match rate and fill our Members’ libraries. Stay tuned for more updates!

97% of Beta testers prefer the new eMusic look and feel

Blog_Post-Look_N_Feel (1)

If you’re reading this, you know there’s a lot of changes coming to eMusic, not the least of which is the look and feel of the new website and mobile apps.  The new eMusic will offer a full visual redesign, including a modern logo, fresh colors and a completely new mobile and website user experience.  We’ve redesigned everything from the ground up based on user data and feedback, making it easier, faster and more fun to shop and manage your music.

What was the inspiration behind the changes? Over many years, the current eMusic has accumulated a variety of different and somewhat inconsistent styles. And, we felt like our design and colors didn’t represent the type of eMusic user experience we would want as music fans. This work went hand in hand with feature improvements, catalog enhancements, and higher performance standards in search, browse, and purchase.

All this being said, eMusic members are *ahem a little passionate about the site, so we held our breath in releasing the new look and feel in the Beta. Which is why we’re so excited to learn that 97% of our Beta testers deemed the new site and apps “Improved a Lot.” We hope you like it too!

While we’ve made a lot of design improvements, we haven’t changed anything about your content – when you sign in you will find your account and preferences as you left it, as well as your Music Library and download history.

The eMusic Beta is Underway

We are thrilled to announce that the eagerly anticipated, all-new eMusic will soon be a reality.  Currently in beta testing, the new eMusic website and apps for Android and iOS will provide Members the much-needed upgrade they deserve:

  1. Overall look and feel – A complete overhaul of the look, feel and organization of the site and apps will dramatically improve ease of use.
  2. More Music to Discover – An all-new content platform will enable us to grow our music catalog and provide Members immediate access to the latest releases.
  3. Enhanced search – A brand new eMusic search engine will provide faster, more useful results.
  4. Direct Download – Members will be able to download current and past purchases found in their My Music library, by simply using their web browser (no need for download manager software).

Still in early testing, we’ve received a lot of great feedback and can’t wait to share the results of all our work when we release the new website and apps later this month.

Welcome to the eMusic Blog

This is a new eMusic blog focused on product updates and announcements.  We’ll share our perspectives, decisions and challenges regarding the eMusic platform as it pertains to how our Members discover and experience new music as well as their own collection.

Started in 1998, eMusic was among the first sites to sell music mp3 downloads.  Throughout the years, eMusic also gained recognition for being a haven to discover new, independent label music.  Just over a year ago, eMusic was acquired by Tri-Play, a leading personal cloud-services start-up. Together, our team’s mission is to serve music collectors: we want to bring joy to music ownership and provide on-demand, open access to personal music collections as no music service currently provides.

Through this blog, we will share updates on new features, and report how we’re doing from our Members’ viewpoint.  Please visit any time, we welcome all feedback.

Thank you for reading and participating in the conversation!