A few days ago, a member of our community posted on Reddit about finding music on our catalog, that had become unavailable via web and mobile search and could not be found under the relevant labels or artist pages where the content should have been. During our own investigation, we identified a problem with our search algorithm, which we have now corrected to make this music searchable. Spurred on by this and other helpful and directional discussion in our eMusers and Reddit communities, we’re happy to say that we’ve recovered a substantial amount of music.
At eMusic, access to more and more music and choice is paramount to our discovery model. We have a plan to further address and add music back to our catalog in the coming months, and will update via email newsletters and the blog to ensure our members are kept up to date.
Please, keep the comments coming! Join our Reddit or eMuser communities, or email our Customer Success Team and let us hear from you. We are a small team, and we are proud that we can work with our music fans on solutions to make the experience better.
Though you can find additions across thousands of labels*, here are some top labels you may want to check out where we’ve recovered hundreds of albums previously missing:
Planet E Communications
*Regional catalog differences apply.
As we come to the end of 2017, and take a look back at how and what music has been purchased in 2017, there have been some important insights of note this year. For example, many eMusic fans are still in love with the album vs. the track – the vast majority of purchases are albums, showing that our members prefer to purchase a full body of work that an artist puts together to share their current worldview. This contrasts sharply with what plays on streaming services – individual tracks curated by an algorithm or by a service like Spotify or Tidal. In addition, most eMusic members also prefer to curate and listen to their own music over streaming – in fact, on any given day, members report that 90% of the time, their own music is what’s playing, vs. sampling from streaming services.
So, after culling all the music purchased in 2017 including items save to the wish list, as well as our own staff and label input, we’ve collated the top albums of the year into a giant list for you – featuring everything from pop to vocal jazz to prog rock, from veterans and freshman, and everything in-between.
You can find the full list available here, some at discounts up to 75% off retail for our members.
As Q3 comes to a close on September 30, we are once again launching our eMusic customer satisfaction survey to both our members and visitors to gauge how we’re doing since the relaunch of our eMusic website and mobile apps in early May 2017.
In June, we sent a similar survey that was filled out by nearly 2,000 members, giving us lots of encouragement and lots to think about as well. This feedback referenced content you would like to see, features you were looking for, and what you are looking for in the future.
Based on the results, we have put more effort into music discovery and making it easier and more enjoyable to find the music you want. Toward that end, we’ve launched more advanced search functions enabling you to search by genre or label, and are actively working on some of the desired features such as music charts and exclusive label sales.
In addition, many of you wanted more features relating to playing and enjoying your music – in August we launched playlists and advanced music management, which many of you have been enjoying on the Android and iOS apps, and are just releasing one of the most requested features – casting music to your TV with Chromecast.
We look forward to seeing the results and experience of the Member base since June, and learning how we can focus to make eMusic better.
We all know that streaming services such as Spotify, Soundcloud and Google Play Music have changed the way people enjoy and consume music. While these subscription (or freemium) services offer a way to sample and experience from a large catalog, eMusic customers have many reasons as to why they continue to buy mp3s and what is rewarding about owning a music collection.
1,700 eMusic members that filled out our customer satisfaction survey in July were asked about their streaming vs. owning habits. Virtually no member indicated that they weren’t streaming music, but reported that 83% of the time they are listening to their own music collection vs. a streaming music service. In addition, when asked “Why do you purchase some music instead of purely using a streaming service,” the top reasons selected were “I prefer to own my music instead of renting,” “To support favorite artists,” and the freedom to “manage and curate” and “listen to purchases whenever I want.”
Music, it seems, isn’t just a product to be served on demand – it’s an experience that is rewarding in its own way.