Updates based on eMusic Member feedback

As Q3 comes to a close on September 30, we are once again launching our eMusic customer satisfaction survey to both our members and visitors to gauge how we’re doing since the relaunch of our eMusic website and mobile apps in early May 2017.

In June, we sent a similar survey that was filled out by nearly 2,000 members, giving us lots of encouragement and lots to think about as well. This feedback referenced content you would like to see, features you were looking for, and what you are looking for in the future.

Based on the results, we have put more effort into music discovery and making it easier and more enjoyable to find the music you want. Toward that end, we’ve launched more advanced search functions enabling you to search by genre or label, and are actively working on some of the desired features such as music charts and exclusive label sales.

In addition, many of you wanted more features relating to playing and enjoying your music – in August we launched playlists and advanced music management, which many of you have been enjoying on the Android and iOS apps, and are just releasing one of the most requested features – casting music to your TV with Chromecast.

We look forward to seeing the results and experience of the Member base since June, and learning how we can focus to make eMusic better.

Owning vs Streaming Music

We all know that streaming services such as Spotify, Soundcloud and Google Play Music have changed the way people enjoy and consume music.  While these subscription (or freemium) services offer a way to sample and experience from a large catalog, eMusic customers have many reasons as to why they continue to buy mp3s and what is rewarding about owning a music collection.

1,700 eMusic members that filled out our customer satisfaction survey in July were asked about their streaming vs. owning habits.   Virtually no member indicated that they weren’t streaming music, but reported that 83% of the time they are listening to their own music collection vs. a streaming music service.  In addition, when asked “Why do you purchase some music instead of purely using a streaming service,” the top reasons selected were “I prefer to own my music instead of renting,” “To support favorite artists,” and the freedom to “manage and curate” and “listen to purchases whenever I want.”

Music, it seems, isn’t just a product to be served on demand – it’s an experience that is rewarding in its own way.

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Introducing: eMusic Playlists

Truly re-discover your music and take full control of your collection by creating the perfect playlist for any type of activity, mood or theme you’re feeling.

Playlists are available at home or on the go within your My Music tab. All you need to do is create a playlist and add your favorites.

Which will you create first?

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Label Status and Feedback

We’ve received a large amount of feedback on the status of certain labels and overall content requests. We hear you and your feedback isn’t going unnoticed – your requests have been crucial in helping us to identify issues and prioritize the demand for our content.

Recently, we were able to (re)launch Polyvinyl, CarPark, TuneCore, Finetunes and Domino (US & CA), and have recently expanded our catalog with Soul Jazz, Southern Lord, Crammed Disc as well as a few others.

Currently, we’re targeting mid-next month for our next update, but we hope to have more good news for you before then.

Please continue submitting issues to support@emusic.com and sharing thoughts on how to improve our catalog. Our label relations team is listening and are committed to growing the quality and quantity of eMusic catalog.

Thanks,
– Your eMusic Team